Frequently asked questions

Can I change between snowboards and skis?

Yes but you are limited to one changeout.

What is the damages policy?

Whilst we brag in town about the best equipment , make no mistake we will be ruthless in charging you for any negligent behavior. The boarding Co equipment is not for use on rails, boxes, and parks without explicit prior consent. Any consequent damage to our equipment for using equipment in these arenas and the customer will be charged for full replacement costs. The use of skis and boots is confined strictly to the use on ski fields. Again riding our gear on road sides (asphelt) causes considerable base damage and we will charge for this. Be WARNED.

Do I have to pay a deposit on the equipment?

Yes Standard rental equipment requires a 50 000yen deposit.(signiture equipment more) We require a separate credit card imprint that we will seek credit approval with and this will decrease your available credit limit by that amount. Upon collecting your gear in satisfactory condition we then cancell that approved credit card deposit.

Can I change out my equipment during my rental period?

Yes applicable for 5 days and over rentals. (Subject to availability) Please call or email our rental staff before 4.30 pm to have this solved within the same day.(Rental shop (0261) 75-4095 - you are permitted to change your equipment out once free of charge if you are switching to equipment within the same catagory. EG standard ski or snowboard and you would like to change the length to a different standard ski or snowboard.. - if you have a standard ski set and would like to upgrade to a premium set of skis (EG Fats, Twin Tips) we are happy to change you out but you will be responsible for paying the difference in rate for the number of days ridden.(Understand we cannot upgrade you to a higher rate charge FOC) - premium downgrading to a standard is permissible but we do not offer a refund for the change in rates.( we apologise ) - please note that if you require more than one change out during your rental duration there is a surcharge for delivery and fitting of 1000yen and we are happy to do it.

Due to un-expected circumstances we are returning immediately, what is your cancellation policy?

Rental equipment returned to either of our stores (at the Base of Goryu 47 or at Hakuba station) before 4:30pm incurs an extra full day rental charge.
If returned after 4:30pm an extra 2 days rental charge will be incured.
Cancellations by telephone or email requiring us to pick up the rental equipment: Before 4:30pm will incur 2 days full rental charge..
After 4:30pm will be processed the following day.
Note* these charges will be based on the average rates for your rental.
Please understand that we run at maximum booking levels for most of the season and all equipment is re-tuned before being sent out again